FAQ

Visiting and shopping

Where are you, and when are you open?

You'll find us at 239 Great North Road in Winton, Southland. We're open Monday to Friday 9am to 5:30pm and Saturday 10am to 2pm, and closed on Sunday. If you're travelling from Invercargill, Gore or further away and want to be sure someone is available to help you, give us a call on (03) 236 8786 before you set off.

Do I need an appointment?

No, you don't need to make an appointment. Simply pop into the store and one of our friendly team members will be available to assist.

Repairs and resizing

Do you repair jewellery that wasn't bought from you?

Yes. We repair jewellery from anywhere, including heirlooms, overseas purchases and pieces from other jewellers.

Can my ring be resized?

Most rings can. A few designs, such as full eternity bands, are more limited, and we'll tell you before we start.

Can you turn old jewellery into something new?

Yes. We can remodel inherited or unworn pieces into something new, reusing your stones and gold wherever possible.

Cleaning and care

Do you clean jewellery bought elsewhere?

Yes. We clean any jewellery, wherever it was bought.

Valuations, engraving and watches

Do you do valuations for insurance?

We arrange professional, independent valuations for jewellery, watches and giftware, with open pricing and no hidden costs. Call in for an obligation-free quote.

Can you engrave rings and gifts?

Yes. We personalise jewellery and watches, whether you bring in a piece you already own or add a message when you buy from us. Contact us for a free engraving quote.

Do you engrave trophies?

Yes. Our trophy engraving service is used by local clubs and organisations.

Do you replace watch batteries?

Yes. Batteries for all quartz watches are available while you wait. We also repair and service watches and clocks, with a free repair estimate.

Diamonds and gemstones

What does carat mean?

Carat is the unit of weight for a diamond. Diamonds can range in weight from a fraction of a carat to several carats. One carat equals 0.2 metric grams. A carat can be further divided into points. 1 carat equals 100 points. Therefore, a half carat equals 50 points and a 25 pointer is a quarter carat. When considering diamonds of equal quality, the larger stone will have more value.

What does it mean when a pearl is 'cultured' and 'freshwater'?

Cultured pearls are humanity's work at duplicating what nature first started. A 'seed' or 'nucleus' (typically a round bead made of mother of pearl) is inserted into the oyster and the oyster is returned to the sea. The oyster will coat this 'seed' with nacre to create a cultured pearl. Freshwater pearls are also cultured. Multiple tissue seeds are inserted into a freshwater mussel. The mussel coats these seeds with nacre to produce cultured freshwater pearls.

What does created mean?

Created gemstones are man-made. They are grown in strictly controlled laboratory conditions to recreate the brilliance of rare natural gemstones.

What does TDW mean?

Total diamond weight of all of the diamonds set into the applicable product.